Overview
Occasionally, your Sococo client software may lose connection to the Sococo media server. This causes media issues such as people not hearing or seeing you (or vice versa), even some basic functions and buttons not working.
A quick remedy is to refresh your media. This forces your client to reconnect to the Sococo media servers. It will disconnect your audio, video and other connections from your session for several seconds until the connection is established again.
This article will guide you through refreshing your media in the Sococo application.
Process
To refresh your media, you can do either of the following:
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Right-click (control-click on macOS) on your avatar, and select Refresh your media.
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Right-click your name on the People page, and select Refresh your media.
If you are unable to refresh your media for any reason, please restart your browser/desktop application to have the same effect.
Priyanka Bhotika
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