Overview

Avatars from other members in your office can appear blurry while you are moving around the space. This article provides the steps to resolve this issue.

Solution

Step 1. Force reload the Sococo app

The fastest way to fix the issue is to refresh the browser or desktop application. It will re-establish all connections and reload the content. To force reload both the web app and the desktop app: press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac.

Step 2. Confirm if avatars are blurry in incognito

It is possible that the issue is caused by your cache. To confirm this, do the following:

1. Open Sococo web app in a Chrome Incognito mode
2. Log in to your Sococo account and go to your office space

If the avatars of some of your team members become blurry while moving around the space, the issue is most likely on the Sococo side. Please follow up on a support ticket explaining the issue in detail.

If the avatars are displayed correctly, you have confirmed that you need to clear your cache.

Step 3. Clear Cache

The Sococo cached files that are causing the issue need to be removed from your system. To do this, follow the steps on how to clear Sococo cache for the version of the app you are using:

• Clear Cache on Google Chrome
• Clear Cache on Sococo desktop app

Testing

Once the cache is cleared, log in to your Sococo account and go to your office space. Avatars from the other members in the space should be displayed clearly. If some avatars are still blurry, please follow up on a support ticket explaining the issue in detail and provide steps you performed so far.