Report a Problem

Report a Problem

You can report a problem (or send feedback) by expanding the Options menu and selecting
REPORT A PROBLEM. Your problem will be ticketed and you will receive a personal response from one of our support staff, typically within the same business day.

We encourage everyone to report media or connectivity issues as soon as they happen by submitting problem reports. In addition to a description of the problem, a snapshot of the current state of the user’s network connection is captured (along with other data) which aids in our diagnosis of the root cause of the issue. With issues like I-can-hear/see-others-but-they-cannot-hear/see-me, it is useful to have multiple people file reports. This helps us analyze the situation from different vantage points.

Here's how to report a problem (or send feedback):

  1. Click the "hamburger" icon to expand the Options pane. 



  2. Select REPORT A PROBLEM.



  3. Report the problem by being as descriptive as possible, then click SEND.



    Your problem will be ticketed and you will receive a response from one of our support staff, typically within the same business day.



 

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