Live Chat / Email Support / Drop-in Sococo Support Center
The blue "?" outside the map in the lower left corner is an easy-to-find touchpoint for Help. The Sococo knowledge base can be queried from here and all customers, who are not on our free Starter plan, can access Live Chat to open a chat conversation with a member of our Support Team.
Our support team is online to answer live chats from 8am - 8pm ET. When Live Chat is not available to you—because it is outside staffed support hours or you are on a free Starter plan—you can email Support from here instead.
Enterprise accounts can also visit the Sococo Support Center during our support staff hours, 8am - 8pm ET. The Sococo Support Center is like an online genius bar where you can “walk in” and see/talk/share screens with a really smart Sococo support person. To go there, select Sococo Support Center from your drop-down list of spaces in the top nav bar.