Factors That Can Impact Meeting Quality
Overall meeting quality is dependent on a number of factors such as the quality of the network connection, network speed, computer-processing capabilities, and peripherals (speakers, microphone and camera) of each attendee. The more people in a meeting who are sharing audio, video, and screens at once, the more resources are required of each attendee's computer and network.
With the above in mind, the following are some things for you and other meeting attendees to consider in working to manage meeting quality:
Network Connection Quality and Speed
- Internet connections can drop in quality, and when that happens your ability to share voice, screens, and video can be impacted. You can do a network test to get a general idea of your connection quality and speed. Your Sococo experience will be best with latency of 150ms or less, 0% packet loss, and a minimum of 5 Mbps download / 2 Mbps upload speeds.
- Sococo shares your internet connection with other applications on your computer. During a Sococo meeting, we recommend turning off other applications that consume internet bandwidth, such as streaming videos, music over the internet like Pandora, and other voice-over-internet applications.
- Even when you have a fast broadband connection, the quality of the connection can still degrade. If your connection is poor even with a wired connection, contact your IT department or your internet service provider to fix the problem. Share with them the details from your speed test.
- During meetings, you can see real-time latency, packet loss, and transport type information for you and other attendees by clicking on the Connection Quality indicator in the upper-right corner of Sococo and hovering your pointer over the avatar of each attendee.
- If you are experiencing poor meeting quality, you can manage the consumption of your available bandwidth by limiting or turning off high bandwidth features, such as receiving/sending videos and/or screen shares to free up bandwidth for better audio. You do this by clicking on the Connection Quality icon in the top nav bar, then limiting the number of video streams and/or turning OFF screen shares.
- Please note that connection quality will often drop to red (and remain there for a few seconds) the first time you turn on your microphone or camera after entering a room (because it is establishing a connection for the first time in that room). Also, please note that your latency, packet loss, and transport type may be good, but you can still experience meeting quality issues due to the other factors mentioned here.
WiFi and Ethernet
- Public WiFi connections such as those at coffee shops, hotel lobbies, and schools are often shared by many users and have a wide range of quality. When these connections get overused, your connection can get worse, often quickly. If public WiFi is your only option, you can disable your video and/or screen share streams under the Connection Quality indicator at the upper-right corner of Sococo.
- Even home or office WiFi connections can become poor due to distance, power fluctuations, interference from other networks and appliances, and router antenna placement. One way to test if WiFi congestion is a factor is to try a few meetings while connected via hardwired Ethernet to see if there is improvement in meeting quality.
Antivirus and Other Security Software
A firewall can keep Sococo from streaming over UDP (which is preferred over TCP, as UDP is much more resilient to network variability and performs better for audio and video traffic). If you have antivirus or another security software installed, look for an option to allow the Sococo desktop client and also the domains sococo.net and sococo.com. More information here: Troubleshooting Network Conditions. If your security software is managed by your company, you can forward the following to your network administrator: Network Configuration Guide.
It is possible that your processor is under strain if you have a lot of applications open on your computer at the same time. If you can close some that are not in use, this will free up more processing capability for your Sococo meeting.
If you are experiencing echo or feedback in a meeting, please note that a common reason for this is a meeting attendee's built-in speakers re-broadcasting audio over their built-in microphone. For this reason, we recommend that meeting attendees use headsets. Also, to help minimize background noise, meeting attendees can turn off their microphones when not speaking.
Sococo Service Status
We report service degradation and outages on our status page (you can also subscribe to updates from this page).