Monitoring Your Connection Quality & Managing Video Limits

Monitoring Your Connection Quality & Managing Video Limits

Unfortunately, we all don’t have a gigabit fiber connection. So as teams become even more distributed and our teammates work from a variety of locations - including their homes - we all need to be smart about how we use our available bandwidth to ensure good meeting experiences. 

Are YOU the really remote worker on your team who lives in the boonies with an abysmally poor network connection? Mandy is the one on our team. She lives on a farm in rural Oregon and loves it! However, in large all-hands meetings, Mandy sometimes experiences choppy audio due to her slower bandwidth. 

The Connection Quality monitor with video stream viewing limits were added for the Mandy's of the world, allowing each person to opt out of high-bandwidth features in low-bandwidth situations. 

Monitoring Your Connection Quality
During meetings you can see real-time latency, packet loss, and transport type information for yourself and other attendees by clicking on the Connection Quality indicator in the upper-right corner of Sococo. Ideally everyone will have green bars indicating adequate connection quality. However, you will at times see these indicators dynamically change colors from green to yellow to red as performance deteriorates. Hover your cursor over any avatar to check connection details.


We advise anyone with a consistent latency of higher than 150ms and a transport type other than udp to limit their media streams by managing video limits and/or turning off screen shares.

In general, we recommend using no more than 8 videos streaming simultaneously. In fact, the default limit for simultaneous video streaming for newly created spaces is set at 8. Organization Administrators and Space Moderators can adjust this setting up and down using the Space Settings Tool.

See Factors Affecting Meeting Quality for more general tips on improving performance.
Read this article to better understand why all the fuss about udp transport.

Managing Media Streams
If necessary, each person can also positively impact their own meeting experience by setting the maximum video limit even lower than the space-wide limits already put in place and/or turn OFF screen sharing.

 To limit video streams:

  1. Click the Connection Quality icon in the top nav bar to expand the connection panel.


  2. Click the drop-down menu to select your video streaming limit.


  3. When, for example, your video limit is set at 2 and there are more than two videos currently streaming, the thumbnail bar will automatically display the two most recently activated video streams in the meeting and a "+x" indicator to reflect the number of other videos currently streaming.


  4. Click the "More" drop-down menu to see a list of all meeting participants streaming video. 


  5. If desired, you can select the meeting participants whose videos you want "pinned" to the video bar display, rather than having the video stream/thumbnail selection dynamically selected for you.


To turn off screen shares:

  1.  Slide the screen share indicator to OFF to turn off seeing team members' screen shares ad sharing your own.


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