Explainer: How Sococo desktop notifications work

Overview

In addition to in-app notifications of Sococo activities, you can enable desktop notifications so that you don't miss activity that's important to you when Sococo is not the application in focus. These desktop notifications use existing Chrome browser and operating system notification frameworks.


Desktop Notifications: Disabled by Default

By default, Sococo desktop notifications are turned off. A blue banner alerts you to this fact, allowing you to enable desktop notifications, or deliberately opt-out.

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Use Sococo Desktop App for Richer Desktop Notifications User Experience

It should be noted that using Sococo's Desktop App (native client) on your Windows PC or Mac offers a richer desktop notification experience than running Sococo on a Linux system, or from a Chrome browser. For example, action buttons are included right on the notification banners to do things such as answer a "knock" or respond to a "get" invitation. These action buttons do not appear on the notification banners when running Sococo on a Linux system or from a Chrome browser. Mac users using the Desktop App also have more control over the default notification behavior and format (banner or alert) when running Sococo from the Desktop App.

Here's an example of a notification alert on a Mac for a "Get" invitation that includes the Ignore button to dismiss it and an action button, Let's go, to accept the invitation to join someone in another room:

mac-get_alert.png
 

You Control Notifications in Settings

Sococo desktop notifications are controlled in Settings. From the Notifications page, you can:

  • Enable/disable desktop notifications (disabled by default);
  • Enable/disable desktop notifications to display (along with in-app notifications) when Sococo is in the foreground (disabled by default); and also
  • Identify the Sococo events for which you want to receive both in-app and desktop notifications.

    Note:
    By default, notifications for all Sococo events are enabled--with the exception of users coming online/offline.

settings-notifications.png

 

Universal User Experience of New Chat Messages

The basic behavior for desktop notifications for new chat messages is the same across all operating systems, as well as when using the Chrome browser.

By default, you will receive a desktop notification whenever you receive a new chat message. These notification banners stay visible for 5 minutes, or until you take action. You can click on the banner to dismiss it or view it, bringing Sococo and the appropriate chat window into focus to reply. 

Note: You will not receive multiple desktop notifications stacked for chat messages from the same user; instead, a single desktop notification is displayed for the most recent chat message.

 

User Experience Working from Chrome Browser

When running Sococo from Chrome, desktop notifications for "Knocks", "Gets" and new chat messages remain visible for 5 minutes, or until they are clicked on to be dismissed or viewed.

Desktop notifications for other Sococo events -- such as entering/exiting a room, going online/offline, and opening/closing doors -- stay visible briefly for 6 seconds.

 

User Experience for Linux Users

The desktop notifications user experience for Linux users is the same as working from a Chrome browser: desktop notifications for "Knocks", "Gets" and new chat messages remain visible for 5 minutes, or until you take action. You can click on the banner to dismiss it or view it, bringing Sococo and the appropriate chat window into focus to reply. 

Desktop notifications for other Sococo events, such as entering/exiting a room, going online/offline, and opening/closing doors, stay visible briefly for 6 seconds.

 

User Experience for Windows Users

When running the Sococo Desktop App on a Windows PC, desktop notifications for "Knocks", "Gets" and new chat messages remain visible for 5 minutes, or until they are dismissed by the user or an action is taken from a button to bring Sococo into focus. Action buttons appear right on the notification banners, allowing users to directly answer a "Knock" and accept a "Get" by clicking on a button. You can also click on a notification banner for a new chat message to close it or view it, bringing Sococo and the appropriate chat window into focus for your reply. 

Desktop notifications for other Sococo events, such as entering/exiting a room, going online/offline, and opening/closing doors, stay visible for only 6 seconds.

Here's an example of a Sococo notification banner for a new chat that appears in the lower left corner when running the Desktop App on a Windows PC:

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Note: Sococo notifications do not yet show up in the Windows Action Center.

Tip: Windows users will likely want to disable "Show desktop notifications when Sococo is in the foreground" so that the notification banner does now overlay the Sococo chat box, which also appears in the lower right corner of the screen like this:

blocked.png

 

User Experience for Mac Users

Mac operating systems offer two types of desktop notifications:

  1. Banners, which appear in the upper-right corner of your screen, without interrupting what you're doing. Banners appear for 6 seconds, then slide off screen to the right; and
  2. Alerts, which appear similarly to banners, but remain on your screen until you take action. 

By default, Sococo desktop notifications on Macs are banners, disappearing after 6 seconds if left alone. Mousing over a banner, however, changes the notification format to that of an alert, displaying action buttons (for "knocks" and "gets") and remaining visible until dismissed.

Note: Users can go to Notifications in System Preferences to change the default format for all Sococo notifications from banners to alerts so that all notifications remain on the screen until action is taken.

  1. Click System Preferences.

  2. Select Notifications.

    mac-preferences-notifications.png

  3. Click on sococo-notifications application icon in list and select Alerts to change your default to this more persistent notification format.

    pref.png

 

Ever wonder if you missed a notification? Mac users can also check the Mac Notification Center to see all notifications delivered by Sococo included in the chronological list.

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