Having trouble updating the Desktop App (native client) since the Sococo release on 02.04.16?

Having trouble updating the Desktop App (native client) since the Sococo release on 02.04.16?

Sococo Update
February 5, 2016

We sincerely apologize for the confusing automatic update process for the Sococo Desktop App (native client).

We issued a release to Production Feb 4, 2016 at 6pm PT that launches anyone using the Desktop App (native client) into an automatic upgrade process. Users have reported issues with the update process. We are flagging them here in hopes of helping to minimize frustration for others.

First, let us explain what is going on.

We upgraded the Chrome Desktop App (native client) to bring it current with Chrome 47. This brings the Sococo Desktop App (native client) very close to running the same version as the latest Chrome stable. It also includes power saving improvements, performance improvements, and many, many bug fixes to WebRTC when compared to our old client that was based on Chrome 42.

We are also using a different packaging mechanism, called Electron, which requires anyone using the prior version of the Desktop App (native client) to un-install it. Moving forwards, updates will not require unistalling.

Since our update, anyone using the Sococo Desktop App (native client) will be automatically thrown into an update process the next time they log in. To avoid experiencing some issues reported today by others, we ask that you take these manual steps to avoid unanticipated confusion.

  • If you are also running Sococo Classic, please close it before doing this update.

  • When you arrive at the download page, do a hard refresh to ensure that the download link you receive points to the latest version.

    To do a hard refresh:

    Mac users: Press Command+Shift+R (at the same time)
    Windows users: Press Control+Shift+R (at the same time)

    Continue with the download process.

  • If you are a Mac user :

    Drag the downloaded app into the Applications folder and then launch the app.

    If you receive this error: "The application ‘Sococo’ can't be opened” …

    …you can either restart your computer or clear your application cache manually be removing the following folders:

    ~/Library/Application/Support/Sococo
    ~/Library/Caches/Sococo

  • If you are a Windows user...

    ...who also runs Sococo Classic and the install fails, please double-check that the Sococo Classic application is closed and then reinstall the Sococo Desktop App (native client).

    ...who receives this error: "The application ‘Sococo’ can't be opened” you can either restart your computer or clear your application cache manually be removing the following folder:

    C:\users\"your username"\AppData\local\Sococo

  • Additional notes for Windows users:

    * The new Desktop App (native client) requires .NET Framework 4.5. You will be prompted to install it if it is not already present.

    * Special Note for Windows 7 users: If Sococo Classic is not available after installing the Desktop App (native client), please reinstall Sococo Classic. You can download Sococo Classic from here: https://www.sococo.com/download    
 
If you still experience problems upgrading the Desktop App (native client), please sign in to Sococo using your Chrome browser and visit the Sococo Support Center for additional assistance.
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