Troubleshooting Network Conditions

Troubleshooting Network Conditions

Sococo, like any other real time communication solution, streams audio, video, and screen sharing data over your home network, corporate network, or internet. As a result, meeting experience is dependent on network capacity and conditions. 

Bandwidth and round trip requirements for Sococo can be found in our Network Requirements for Sococo support knowledge base article.

Sococo will indicate with network conditions are adversely impacting meeting experience via the network indicator at in the top right tool bar. 

Green indicates good network conditions, yellow indicates that network conditions may begin to negatively impact the meeting experience, and red indicates a critical impact.

Selecting this indicator tool bar item opens the Connection Quality dialog with provides in depth connection quality information for each participant in the meeting, and provides tools for managing poor network conditions.

Hovering over participant avatars will show Latency, Packet Loss, and Transport information about the participants media connection. 

Latency

If you are seeing latency > 250ms, you will begin to experience delay or lip sync issues. High latency can be caused by a few different factors.

Local wifi access point congestion can cause latency. This can be easily tested by plugging into a wired network connection. If a wired connection performs much better than a wifi connection, optimizing wifi access points to minimize congestion will help to address the latency issue. 

In a corporate network, VPN, proxy servers and other network boundary control devices can cause latency. Contact your network administrators and provide the Network Requirements for Sococo documentation so they can whitelist Sococo's media infrastructure.

Packet Loss

Packet loss can indicate network congestion. This congestion can occur at any point over the network path between your Sococo client and Sococo's backend media servers. 

In most cases, this congestion is simply caused by the fact that the overall volume of media data is too high for the network bandwidth available to you. In this case, selecting the Disable Streams options on the Connection Quality dialog will help by unsubscribing you from video and if necessary screen share streams

Again, congestion at the local wifi access point can be easily tested by comparing performance over a wired network connection with that over wifi. If a wired connection outperforms wifi, wifi optimization will help. 

Also again, in a corporate network, VPN, proxy servers and other network boundary control devices can cause congestion and packet loss. Contact your network administrators and provide the Network Requirements for Sococo documentation so they can whitelist Sococo's media infrastructure.

Transport

Sococo can stream audio and video over either UDP or TCP connections to our backend servers. UDP is the ideal and will be much more resilient to network variability. If you notice that media is being routed over TCP, you can again contact your network administrator and as her to enable UDP firewall rules. 

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