If you requested a password reset from the Sococo login page, or you were sent an Invitation to the Sococo Space, but you have not received the email (and it is not your spam folder either), please contact Sococo Support.
This article describes the process to follow when you do not receive an email to reset your password or join a Sococo Space.
- For password reset, please ensure that your organization has not activated Single Sign-On (SSO). If yes, you have to contact your organization's helpdesk for assistance in resetting the SSO credentials.
- Sococo does not store SSO credentials. Only your administrator can reset SSO credentials if your Sococo account is linked to a Google for Business/Enterprise or similar.
Confirm the email is not in your Spam or Junk folder.
Go to our Support Portal and submit a ticket for your issue. Our team will need to review the reason for this behavior and resolve the issue:
Describe your issue in the subject line of the ticket as
Unable to receive the password reset emailor
Not receiving the Invitation email.
Provide the email address that has the issue.
Wait for an update from the Sococo Support team.