Some avatars might be missing in a Sococo space. It mostly happens due to a long inactivity period, so Sococo stops using network resources and does not refresh the activity on the map. Below you can find steps on how to fix the issue with missing avatars in your Sococo office.
If you have had a temporary network disconnection, or you did not use Sococo app for a while, or your computer has gone to sleep, or there has been an update to Sococo, or similar, your Sococo space might be missing some avatars.
Step 1. Refreshing your Sococo app
The best way to fix the issue is to refresh the browser or desktop application. It will re-establish all connections and reload the content.
- To refresh the Google Chrome page, click on Reload page button (or use Ctrl+R on Windows or Cmd+R on Mac)
- To refresh the Sococo desktop app, use the keystrokes Ctrl+R (Windows) or Cmd+R (Mac) on your keyboard. You should see Sococo reload.
If the issue persists, please review the Sococo status page below, to check if it is an issue on the Sococo side.
Step 2. Review Status Page
There might be ongoing maintenance or an issue on Sococo servers that is causing problems with loading avatars on maps. You can quickly review the Sococo Status page to confirm if there are issues with the platform. For further details on the Sococo Status page and way to subscribe, please review the Status Page article.
Step 3. Troubleshooting Application Issues
There can be many other factors that could create this problem. Please follow some general troubleshooting steps from the following article to identify and resolve the issue.
After following the steps from the Solution, you should be able to see yourself and others on the map again. If you are still unable to see all the avatars, please follow up on a support ticket explaining your issue in detail and all the steps you tried so far.