Articles in this section

See more

Alert: "No [speaker /camera /microphone] detected..."

Milos Knezevic
  • Updated
Follow

Overview

 

The following health check alert is displayed whenever you attempt to toggle on a media source (speaker, camera or microphone) and Sococo detects no device: 

No [speaker /camera /microphone] detected please plug in your [speaker /camera /microphone]  or refer to help if it is already plugged in 

mceclip0.png

mceclip1.png

This article will provide information on how to resolve this notification.

 

Information

Typically, unplugging and plugging back in the undetected device will cause the device to register. Once Sococo discovers a device, the health check system displays a recovery message informing you the device has been detected.

mceclip2.png


The device will appear in the device list, which you can see in the drop-down menu next to the associated media control icon in the top navigation bar.

mceclip3.png

Back to top

 

Additional Information

As we learn of similar hardware issues causing undetected device errors, we will document them below.

 

Alert: "No camera detected..." for Mac/OSX Users 

Are you using your Mac's integrated Facetime camera? Does your camera work right now in Apple's Photo Booth application? Try it. If your camera also doesn't work using Photo Booth, it may be because of the following health check alert:

No camera detected please plug in your camera or refer to help if it is already plugged in.

camera_error.png

A hardware malfunction doesn't cause this alert, nor does it have anything to do with Sococo. Most users encounter this issue when trying to use the FaceTime camera with Apple's default bundled apps (FaceTime video, Messages, iChat, or Photo Booth). However, other apps using the built-in camera, like Sococo, occasionally report the issue as well; which may be what's happening for you. The alert shows up when the VDCAssistant does not properly close after an earlier app used the camera, resulting in the camera staying in use and blocking Sococo from accessing it.

Rebooting solves the issue but it is impractical when you encounter this issue joining others in a meeting. Alternatively, try the steps listed below.

  1. Type [command] [space].
  2. Enter terminal in the pop-up window.
  3. From the Terminal application, type in the following command: sudo killall VDCAssistant.
  4.  Enter your Mac password.
  5. Stop your video in Sococo and start it again.

Back to top 

Related articles