This article describes the steps to update your payment card details to set up automatic monthly or annual billing. In case you have issues with updating your billing information, there are some troubleshooting steps to help you resolve the issue.
If you are still a trial user, you can Upgrade your account first.
Only users with Administrator privileges for your Sococo organization can add or update billing information.
Customers with a monthly or annual subscription can update their billing information from the Sococo application:
Click the menu icon to expand the Options pane.
Go to Settings > Billing.
On the Subscription Settings screen, click the "Billing Information and Options" button, and then on the Manage Subscriptions screen, click "Payment Methods".
On the Payment Methods screen, click "Add New" to add a new payment card or click "Primary" to update your existing card. Click "Add" (or "Update" if editing) to save your card details.
Troubleshooting payment issues and FAQs
If you are still having issues with Updating Billing details, Report the Problem to our Support team and explain the issue in details, provide all the steps you did to reproduce the issue and what you have tried so far.