Overview

It is not uncommon for someone to forget their password and login credentials. Sococo, like with other platforms has a standard password reset process that enables the user to regain access to the Sococo account using the email address that the account is associated with. In cases where the Sococo password is forgotten, a password reset comes handy.

This article demonstrates the steps on how to reset your password if you forgot it.

Environment

This password reset process applies to both the Sococo web app running in a Chrome browser or in the Sococo desktop application.

Requirements

• Installed Sococo native desktop application.
• For Sococo web app, it is recommended to launch the app from the latest version of Google Chrome.

Error Message

"Invalid email or password" whenever trying to log in to Sococo mobile, Sococo web app or Sococo native desktop client.

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Process 

1. Try logging in to your Sococo account. Check if you are getting an error "invalid email or password".
   
   
   You must be certain that your email address is entered correctly, in order to confirm that you really need to reset your password.
2. Click on "Forgot password?" to reset your password.
   
   
   
3. Enter your Login Email address on the next window.
4. Click Send a password reset email.
   
   
   
   
   
   • You will receive a confirmation that the password reset instructions were sent.
     
     
     
5. Check your inbox for an email with subject line "Forgot your Sococo password?".
6. Click on Reset Password button from the email.
   
   
   
   
7. Enter the new password.
8. Confirm the new password by re-entering it in the field.
9. Click the Change Password button.
   
   

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Confirmation

If you successfully completed the steps above, you will receive an email notification that you have a new password. Attempt to log back in and see if you will be able to access your Sococo account after the password reset.

1. Click the button for Back to Login.
2. Test drive the new password as the notification says, type your login email address.
3. Enter the new password.
4. Click Login.  

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