Articles in this section

See more

Accepting Email Invites to Join Space

Milos Knezevic
  • Updated
Follow

Overview

To join a Sococo space, someone needs to send you an invite first. The invited user receives an invitation email, from where they can join the team by clicking on the Join Now button.

Prerequisites

Solution

To accept the email invite to a Sococo space, follow the steps below:

    1. Check your inbox for an email with the subject line "Join your group in Sococo!"

      Note: If you are expecting an invite and did not receive it, refer to Not Receiving Emails for more details.

    2. Click on the Join Now button in the invitation email. 
      inviteEmail.png

      Note: Make sure you click on Join now button to join the space and not the Log in to Sococo button located at the very bottom of the email.

      Oh no! Your free trial has expired. Upgrade your account to keep your team connected!: you are trying to accept an invite to a space that is no longer available because the Sococo subscription has ended or has been canceled after the invitation was sent. 
      Sorry... this invite has been claimed: the link to join has already been clicked. Refer to Invite Has Already Been Clicked Error for more details.

  2. Your default browser opens and prompts you to choose a password for the new account.

    NOTE: If you are already a user in Sococo, click on HAVE ACCOUNT, and log in to Sococo.

    1. Enter your new password
    2. Click on the checkbox to agree with the Terms of Service and Privacy Policy.
      NewPassword1.png
    3. Click on the CREATE ACCOUNT button.

  3. If your default browser is Google Chrome, you will be logged in to Sococo immediately. If Chrome is not your default browser, open Chrome to log into https://app.sococo.com or download the desktop client to log in with your new credentials.

Testing

Once you complete the steps in the Solution section, you will be able to log in to Sococo and access the space you were invited to. If you are unable to accept the invite, please follow up on a support ticket and include a detailed description of the issue and the invite link.

Back to top

Related articles