There is an existing issue that makes Sococo crash whenever a user shares a screen from a Windows 10 computer using the native desktop client. After the crash caused by screen-sharing, the user is brought back to the login screen. It is important to follow the Sococo Basic Sococo Installation Requirements along with the recommended drivers.
Only Windows devices were reported and then investigated to have this issue.
This article provides more information on the screen share crash caused by graphic card drivers along with steps on how to fix it.
After investigation, it was determined that the crash occurs due to the graphics driver installed on the computer.
- The issue only happens for Windows 10 Home machines.
- It only crashes when a screen is shared in the Sococo desktop client, not on the web browser.
- Users that can reproduce this have one (or both) of the graphics drivers
- Intel HD Graphics (520, 630, 620)
- NVIDIA GeForce (GTX 960M, 940M, GTX 1050 Ti, 940MX)
- Windows 10 Home 10.0.17134 is the most common Windows configuration with this issue, set up with an Intel HD Graphics 620
NOTE: There is no issue reported on Mac, Linux, Win10 Pro or earlier versions of Windows.
- For this version, the issue is resolved by upgrading the driver or changing the device configuration settings from Device Manager.
Possible solutions to fix the screen share issue are listed below.
- From the Control Panel > Power Settings, change the plan from Auto-Select to High Performance (or High-performance NVIDIA processor),
- Uninstall and reinstall the NVIDIA processor.
- Update the device drivers for NVIDIA processor.
- Additional possible solutions to resolve the graphics card driver issue.
Any of the above solutions can be performed, in any order, as it depends on your OS, graphics card and driver version. If none of the above resolves the issue, Report a problem through the Sococo application.