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Screen Sharing Crashes in Windows 10 Home

Milos Knezevic
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Overview

Sococo Desktop app might crash when a user shares a screen from a computer with Windows 10 Home. After the crash caused by screen-sharing, the user is brought back to the login screen. Only Windows devices were reported and investigated to have this issue. This article provides more information on the screen share crash caused by graphic card drivers along with steps on how to fix it.

Diagnosis

After investigation, it was determined that the crash occurs due to the graphics driver installed on the computer.

  1. The issue only happens for Windows 10 Home machines.
  2. It only crashes when a screen is shared in the Sococo desktop client, not on the web browser.
  3. Users that can reproduce this have one (or both) of the graphics drivers
    • Intel HD Graphics (520, 630, 620) 
    • NVIDIA GeForce (GTX 960M, 940M, GTX 1050 Ti, 940MX)
  • Windows 10 Home 10.0.17134 is the most common Windows configuration with this issue, set up with an Intel HD Graphics 620
    • For this version, the issue is resolved by upgrading the driver or changing the device configuration settings from Device Manager.
    NOTE: There is no issue reported on Mac, Linux, Win10 Pro, or earlier versions of Windows.

Solution

Make sure to meet all the Sococo Basic Sococo Installation Requirements along with the recommended drivers.

Follow the steps listed below to resolve the issue:

  • From the Control Panel > Power Settings, change the plan from Auto-Select to High Performance (or High-performance NVIDIA processor),
  • Uninstall and reinstall the NVIDIA processor.
  • Update the device drivers for the NVIDIA processor.
  • Follow Additional possible solutions to resolve the graphics card driver issue.

Any of the above solutions can be performed to resolve the issue, in any order, as it depends on your OS, graphics card, and driver version.

Testing

After the changes from the Solution section are done, screen sharing will work properly. If none of the above resolves the issue, Report a problem with all the details through the Sococo application.