Overview
Browsers and apps store downloaded information in a local cache on your computer for quicker loading and displaying of images, cookies (if allowed), and other web content. In some cases, the Sococo web app files are updated, but the old cached information is not up to date, and it corrupts the browser cache, causing some features to malfunction or return runtime errors. To resolve those issues, it is required to clear the stored cache.
Diagnosis
You might need to clear the cache in case you are having issues with your Sococo app. To confirm if the cache is causing the issue, test the web application in a no-cache (private) mode:
- Launch a New Incognito Window.
- Open Sococo and log in.
- Review if you are seeing the same issues.
- If the issues are not present in the Incognito mode, then you need to clear your cache.
Solution
Depending on the version of the app you are using, you might need to:
Clearing Google Chrome cache
-
Log out of Sococo in your Chrome browser.
- Click at the top right corner of the Chrome browser.
- Navigate to More tools > Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Select Cookies and other site data and Cached images and files.
- Click Clear data.
- Close all the Chrome tabs and windows.
- Re-launch Chrome and log in to Sococo as usual and check if the issues are resolved.
Clearing Sococo Desktop app cache
Note that the Desktop app is a "wrapper" for a Google Chrome client, and it contains and runs its own instance of Google Chrome, and as such has an internal cache. To clear the cache on the Desktop app, you need to delete following directories:
-
For Windows:
- Open the file explorer and manually enter the following path:
C:\Users\[your username]\AppData\
Notes:- AppData is a hidden folder, so it might not be displayed in the Explorer if you are manually navigating in Explorer, but you can open it by adding
\AppData
to your path in the address bar. - In case your computer has multiple users, make sure you delete the listed folders for all of the users.
- AppData is a hidden folder, so it might not be displayed in the Explorer if you are manually navigating in Explorer, but you can open it by adding
- Search for the directories
Sococo
,SococoDev
,Sococo_RS
, andSococoDev_RS
in both the Local and the Roaming sub-folders. -
Delete the folders (if present).
- Open the file explorer and manually enter the following path:
-
For macOS:
- Open Finder and search for the
~/Library
directory.Note: If you cannot find the directory, navigate to Go > Go to Folder from Finder and search for~/Library
. -
Delete all the following directories (if present):
~/Library/Application/Support/Sococo
~/Library/Caches/Sococo
~/Library/Caches/Support/Sococo_RS
~/Library/Application/Support/SococoDev
~/Library/Caches/SococoDev
~/Library/Caches/Support/SococoDev_RS
- Open Finder and search for the
Testing
Run the application after you cleared the cache and try to reproduce the issue you had.
In case you are using the Desktop app, and you still have issues, please reinstall the application completely.
If you are still facing the issue, please follow up with Support on a ticket explaining the problem in detail, including all the steps you tried so far.