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Reinstalling Sococo's Desktop Application to Resolve Issues

Milos Knezevic
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Overview

At some point, you may encounter one or more of the following issues with your Sococo desktop application:

  • Microphone, camera, and screen sharing not working after reaching the media limit (after purchasing more minutes or resetting tracking in the new month).
  • The desktop app is not working correctly.
  • You are being logged off.
  • The desktop app is not accepting the correct credentials.
  • Items are displayed incorrectly.
  • Notifications are not working as defined.

If this is the case, you need to uninstall the app completely, clear cache folders, and then reinstall the app. This article describes the process of reinstalling the desktop application, which ensures the complete clear-out of Sococo files to allow a fresh start.

 

Requirements

The reinstallation process requires administrative privileges for the Windows version of the desktop application.

 

Diagnosis

Before you begin the reinstallation process, make sure that the problems you are facing are related to the desktop application.

Review the behavior by using Sococo with the latest version of Chrome in Incognito mode. If that works fine, it means that the Sococo desktop app is causing the issues you have experienced. You can proceed with the reinstallation process.

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Reinstallation Process

  1. Uninstall the Sococo application from your Windows or Mac PC.

  2. Clear the cache for the Sococo application by following the steps below:

    • For Windows:

      1. Open the file explorer and manually enter the following path:
        C:\Users\[your username]\AppData\.

        Note: AppData is a hidden folder, so it should not be displayed in the Explorer, but you can open it by adding \AppData to your path in the address bar.

      2. Search for the directories Sococo, SococoDev, Sococo_RS, and SococoDev_RS in both the Local and the Roaming sub-folders.

        360009048160-1.png

      3. Delete the folders if present.

    • For macOS:

      1. Open Finder and search for the ~/Library directory.

        Note: If you cannot find the directory, navigate to Go > Go to Folder from Finder and search for ~/Library.

      2. Delete all the following directories if present:

        • ~/Library/Application/Support/Sococo
        • ~/Library/Caches/Sococo
        • ~/Library/Caches/Support/Sococo_RS
        • ~/Library/Application/Support/SococoDev
        • ~/Library/Caches/SococoDev
        • ~/Library/Caches/Support/SococoDev_RS

         

  3. Download the latest installer for the desktop app.

  4. Install the application (for Windows, with Admin privileges).

  5. Log in to the app as usual.

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