This article provides information on how to address the media connection problems you might face on your Sococo application. From simple UI glitches, buttons (Home, Change space, Change status, Media settings) or functions not working (Screen sharing, moving avatars, opening doors), to complete application log-offs, many problems could be caused by media issues.
There can be various causes of the media connection issues on your Sococo application. The most common ones are a failure in meeting the installation requirements (not using the latest versions), wrong network configurations, and incorrect in-app media/general settings. Review the following articles and article sets for more details.
If all the requirements are met, and all the settings are correct, try the options below (applicable to the version you are using - browser/desktop app) to solve the issue you are facing.
- Refresh the media on your Sococo.
- Restart your browser/application.
- Try using Incognito mode.
- Clear cache on your browser.
- Reinstall the Desktop application.
- Restart your computer.
If none of the above actions resolve the connection problems you are facing, report a problem using the Sococo built-in feature.