To be able to use the microphone and camera in the browser, you will need to grant permissions on your browser. There may be instances where your browser might not present you the notification to Allow the media. However, if the access is not given, you will receive a notification error that permissions are not granted when you try to turn on your microphone or camera.
If you try to start your Sococo meeting, and you did not approve access to your media devices for your browser, you will see the following error notifications:
Microphone access permissions not granted
Camera access permissions not granted
The Google Chrome application should request you to allow the usage of a microphone and camera as soon as you start your Sococo app if you have not allowed it before.
To grant permissions, just click Allow and your browser will be able to use the media devices.
Even in case the prompt does not show up, or you block the usage it by mistake, you can update the permissions settings from your Google Chrome app by following steps below:
- Click on the padlock icon (View site information) next to your browser URL address.
Note: Do not use Incognito mode for every-day Sococo use as it will not save settings or allow some features.
- Make sure to Allow usage for your Camera and Microphone.
- If the permissions are blocked, update the Camera and Microphone settings. From the dropdown menu, select Allow to enable your microphone and camera.
To confirm that the Microphone and Camera are enabled for the browser, follow the steps below:
The microphone and camera should start without issues, and you can see it from the media drop-down menu at the top-right part of your app. The mic and cam icons are not crossed out and you can click to turn them off.
If there are still issues with granting permissions, please clear the cache for your browser and repeat the steps from the solution section to allow permissions.
If you are still having issues, please follow up on a ticket with Support, explaining the issue in detail.