As part of the process regarding limits on embedded media in Sococo, after an organization uses the media allowance, the media buttons are disabled for all members of the organization and you cannot turn on audio, video or screen share. Depending on the version of the application you are using, when the limit is removed (by purchasing more minute blocks or with the start of a new month), some users on the Sococo desktop application may not be able to use the media buttons. This article provides information on how to diagnose and fix the unavailable media buttons problem in the Sococo desktop application.
Test Sococo in Google Chrome (preferably in Incognito mode) to confirm that the issue is limited with the desktop application. If you are facing no issues in turning on the microphone, camera, and screen share in the browser, this confirms that the issue is with the desktop app.
- Completely uninstall the current Sococo desktop application.
- Clear the cache of the application by deleting the relevant folders from your drive.
- Install the new version of the application.
When you start the new Sococo desktop application, the microphone, camera, and screen share toggles work without any issues.