Users can define notification sounds for specific events. Despite configuring the sound notifications, you may find out that the notification sounds are not working as expected. If you are not hearing the sounds at all, or they are not working as you configured them, review the steps below to resolve the issue.
There can be several problems causing the notification not to work, and any of the steps below can resolve the root cause. After performing each step, test to see if the issue is still present.
To resolve the issue with the missing sound notifications, follow the steps below:
- Make sure that the sound notifications are configured - configuration might be incorrect for the notification.
- Confirm if the sound is enabled on your OS level (Windows, macOS) - it is possible that the sound device is disconnected, the volume is reduced or the app volume is muted.
- Clear the cache on the application you are using - it is possible that the cache is causing the app not to produce expected sounds.
- If the Desktop app is used, make sure it is up to date by installing the latest version.
By going through the steps in the solution, you should have resolved the issue with the missing notification sounds. You can test it by checking if the sounds that were missing before work in the application now. If you are still having issues, please follow up on a ticket with Support and make sure you provide a detailed description of the issue, with all the steps you tried so far.