Overview

If your Sococo does not allow you to click on Create Teams Meeting from the top-right part of your Sococo app, your Microsoft Teams integration for the Sococo space is disabled. To use your Teams Meeting from Sococo, under the Talk menu, enable the integration first.

Diagnosis

If you cannot click on the Teams meeting button as it is grayed out and not available for your account, it means that the integration is disabled.

Note: Teams Integration is compatible with the Sococo desktop client and with the Chrome browser.

Prerequisites

• To enable the Teams Integration for your space, you need to have an Administrator or Moderator role.

Solution

1. Click on the Menu button at the top-left corner of the app.
   
2. Select Settings.
   
3. Under Integrations, select Teams Integration.
   
   
   Important: If you do not see the Teams Integration option, make sure that you are an Administrator or Moderator. You can find this option under the User Management settings by reviewing your role in your organizations and spaces.
   If you do not have the required role, please contact your Administrator to complete this task.
   If you have the needed role and still do not see the Teams Integration option, please report the issue to Support, so agents can enable it for your Organization on the backend first.
4. Enable the Teams Integration option by clicking the Enable button.
   
   

Testing

Once Teams integration is enabled, you should be able to see the button to Create Teams Meeting enabled for your Sococo space. You are now ready to start your Teams meetings.

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