Overview

Sococo can have issues with displaying an avatar in multiple spaces simultaneously. Although the avatar's location is not displayed accurately, its availability and enabled features (mic, video, screen share) are updated correctly. This is a known issue present in version 6.21, that has been fixed in the following releases. This article provides information on how to fix this issue in your Sococo desktop app.

Solution

To resolve the issue with the Sococo app showing an avatar in multiple spaces, follow the steps below.

Step 1. Verify the Sococo App version.

As previously mentioned, this is a known bug in Sococo 6.21 that has been fixed in following releases. While running the Sococo app in Chrome will guarantee you are using the latest fixes and improvements, if you use the Sococo desktop app, it is possible you are not using the latest version of Sococo. Check the Sococo desktop app version to verify if this is the case. 

Step 2. Update the Sococo desktop app.

If you are not using the latest version, manually update the desktop app to get the latest fixes. If the issue persists after the update, please review the Sococo status page below, to check if it is an issue on the Sococo side.

Step 3.Review Status Page

There might be ongoing maintenance or an issue on Sococo servers that is causing problems with displaying avatars correctly. You can review the Sococo Status page to confirm if there are issues with the platform.

Step 4. Troubleshooting Application Issues

There can be other factors that could cause this issue. Refer to Troubleshooting Application Issues to identify and resolve the issue.

Testing

After following the steps from the Solution, you should be able to see the avatar in the correct space. If you are still experiencing the issue, please follow up on a support ticket explaining your issue in detail and all the steps you tried so far.