Overview

Sococo can have issues with media sessions not terminating correctly after leaving a room using the Home button. This issue allowed audio to be transmitted even when the microphone is shown as turned off. This is a known issue present in version 6.20.2, that has been fixed with the Sococo 6.21.1 release. This article provides information on how to fix this issue if you are still experiencing it in the Sococo desktop app.

Solution

To resolve the issue with the media sessions not terminating after changing rooms, follow the steps below.

Step 1. Verify the Sococo App version.

As previously mentioned, this is a known bug in Sococo 6.20.2 that was fixed in the following release. While running the Sococo app in Chrome will guarantee you are using the latest fixes and improvements, if you use the Sococo desktop app, it is possible you are not using the latest version of Sococo. Check the Sococo desktop app version to verify if this is the case. 

Step 2. Update the Sococo desktop app.

If you are not using the latest version, manually update the desktop app to get the latest fixes. 

Testing

After updating your desktop app to the latest version, your media sessions should be completely disconnected when you leave a room. If you are still experiencing the issue, please follow up on a support ticket explaining your issue in detail and all the steps you tried so far.