Overview

This article provides information about the issue of enabling media in the Sococo mobile application.

Information

Previously, Sococo used Vidyo media to allow users to communicate through audio and video within the app. However, in the 6.20 release, the web and desktop application's media infrastructure was updated to use Amazon Chime. 

This media upgrade has not been implemented on the mobile application. Because of this, the app's host is still pointing to the previous media service provider causing the media feature to not work as expected.

When logging in, the Connecting media... banner at the bottom of the screen will be displayed and will not disappear because the connection cannot be established. Users will not be able to enable the mobile device's camera or microphone, and the message You have reached your limit of media usage for the month might be displayed even when your organization has not reached the media minutes limit.

At the moment, there is no ETA for fixing the issue. However, the sococo mobile app will still be available since there are other use cases where the mobile app can be useful.

Note: The Sococo app has been removed from the App Store due to reduced functionality, but is still available in the Google Play store.