Sococo has a known issue with re-establishing media connections when switching networks. Enabling a VPN or selecting a different network while your microphone, camera, or screen share are enabled will interrupt the media connections. This issue is due to a limitation with Amazon Chime, our third-party media provider. This article provides a workaround.
Note: It is recommended to switch networks or enable VPN before starting a Sococo meeting.
Step 1. Force Reload the Application
Refresh your app overriding the locally cached version to re-establish all connections and reload the content. For both the web app and the desktop app:
- For Windows: press Ctrl+ Shift + R
- For Mac: press Cmd+ Shift + R
Step 2. Toggle Media On
If the issue persists, go to the next step.
Step 3. Move to Another Room
Note: It is possible to enable media in the original room after switching networks after a couple of minutes. However, if waiting this long is not an option, changing rooms will allow you to continue your meeting.