Overview

Sococo can have issues with the Slack integration where users chatting in a Slack channel get notifications related to old Slack messages from a different channel that have already been read. This article provides a workaround for this issue.

Solution

1. In the Slack desktop application, open the affected channel.
2. Press  Shift + Esc to mark all messages as read.
3. Clear your cache:
   For Mac
   1. Open the Help menu.
   2. Go to Troubleshooting and select the Clear Cache and Restart option.
      
   For Windows
   1. Click on the Slack menu  button in the top-left corner of the app.
   2. Open the Help menu.
   3. Go to Troubleshooting and select the Clear Cache and Restart option.
      
      Notifications will not be triggered after clearing the cache. If the issue persists, go to the next step.
4. Right-click on the affected channel.
5. Click on Change Notifications.
6. Select the Nothing option.
   
   If the issue persists, go to the next step.
7. Click on More and select All unreads
   
   
8. Mark all messages as read (Shift + Esc). If the issue still persists, go to the next step.
9. Leave the channel

Testing

After going through the steps in the solution, notifications about read messages should no longer be triggered. If you are still experiencing this issue, please Report a Problem and provide all the details and the steps to fix this you have tried so far.