Sococo users will be logged out from the app when the same user is logged in from a different app. The same happens when trying to log in with different accounts on the same Chrome app, as it will return the first user back to the login screen. Sococo will not allow having both app windows open at the same time. This is often the issue with users that are part of multiple Sococo groups (organizations).
You will be logged out from your application whenever you:
- log in with the same user on any other Sococo application
- log in with a different user on the same Chrome application
Sococo is designed to allow only one active session at the time for a user. This means that you will be able to have only one Sococo app open with one user. Every time you log in to Sococo, it will close the previous session, if any.
Similarly, on one Chrome browser application, you will be able to have only one Sococo session at the time. If you try to log in with another user, it will logout the first user.
Solutions to have more users logged in at the same time on the same device:
- Use Google Chrome app for one user, and an Incognito window for another user.
- Use Google Chrome app for one user, and the Sococo Desktop app for another user.
- User different Google Chrome profiles to log in with different users.
We advise not using multiple users to be part of different Organizations, as you can be part of one or more Orgs with one user only. It allows you to move between spaces and Orgs simply and all it takes is to be invited to that Org using the same email address.
If you are not logging in on other apps, or you are using the recommended solutions above to have more users logged in at the same time and your user is still being logged out from the application, please follow up on a ticket with Support describing your issue in detail.