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Articles

Media (audio, video, screen) related issues and features

  • Troubleshooting Application Issues

    Overview In the Sococo application, media connection issues may cause several problems. Here are some examples: UI (User Interface) glitches Buttons (home, change space, change status, media settings,...

  • Audio Volume of Other Applications Is Decreasing While Using Sococo

    Overview   When you are using audio in Sococo, you can mute or reduce volume for other applications by changing settings in Sococo. However, this is not a Sococo feature, but an option related to the ...

  • Granting Media Access Permissions

    Overview To be able to use the microphone and camera in the browser, you will need to grant permissions on your browser. There may be instances where your browser might not present you the notificatio...

  • Screen Share Issues Troubleshooting

    Overview If your screen share is not working - you are seeing errors when trying to screen share, seeing multiple screens when sharing a screen, cannot see shared screens from other users, or you are ...

  • Getting Media Minutes Usage Report

    Overview Administrators can generate a report on current Media Minutes Usage to track the usage before it reaches the Media usage limit.  Your media will be blocked when you reach your monthly media l...

  • Buying Additional Media Minutes

    Overview Administrators can buy additional media minutes before or after the Organization reaches the Media usage limit. To purchase more minutes, administrators can make changes in the Billing sectio...

  • Creating a Sococo Meeting

    Overview Users can communicate with other Sococo members using a Sococo Meeting. This is an embedded feature that uses Amazon Chime and allows video, audio, and screen share communication between user...

  • Bluetooth Headphones Disconnected from Sococo

    Overview While Bluetooth headphones are not specifically recommended by Sococo, they are widely used for Sococo Meetings. There is a known issue when joining a meeting after the headphone's Bluetooth ...

  • Media Connections Not Closing After Leaving Room

    Overview Sococo can have issues with media sessions not terminating correctly after leaving a room using the Home button. This issue allowed audio to be transmitted even when the microphone is shown a...

  • Fixing "Camera access permissions not granted" Error

    Overview When starting a meeting, Sococo does a quick check to determine whether there are media devices available. The error Camera access permissions not granted will be displayed if Sococo is not a...