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Articles

Media (audio, video, screen) related issues and features

  • Joining a Sococo Meeting

    Overview Meetings are a great way to collaborate and communicate with members of your team. Users can join a Sococo meeting taking place in a room at any time, as long as the room's door is open.   Pr...

  • Stop Listening to Room's Audio

    Overview Previously, Sococo had a Listen Off functionality that allowed users to mute the sound in the room originating from other members. In release 6.20, we upgraded our media infrastructure, and t...

  • User Participating in a Meeting is not Displayed in Room

    Overview Sococo can have issues where a user who is able to participate in a Sococo meeting is not displayed in the room. This issue allowed users to see other users' video feeds, hear the audio in th...

  • Media Disconnected After Switching Networks

    Overview Sococo has a known issue with re-establishing media connections when switching networks. Enabling a VPN or selecting a different network while your microphone, camera, or screen share are ena...

  • Media Not Working in a Specific Room

    Overview There is a known issue in Sococo where media (microphone, camera, or screen share) can't be enabled in a specific room of the space. This article provides information and a workaround for thi...

  • Meeting Audio Stops Working

    Overview There is a known issue in Sococo where during a meeting, a user's microphone cannot be enabled or suddenly stops working, and it is also not possible to hear the other members in the room. Th...

  • Removed Feature: Disabling Media Due to Inactivity

    Overview When users had been inactive for a while, but inadvertently had left their microphone, camera, or screen share on, Sococo would automatically disable these media features.  Information Previo...

  • Ending Sococo Meetings

    Overview You can end a meeting in Sococo as you would in a real office. Once all members in the room have stopped talking or presenting, the meeting is over. The equivalent in Sococo would be all memb...

  • Improving Meeting Quality for Very Geographically Distant Users

    Overview Meeting quality is greatly affected by the Chime region used by the space. It is recommended to select the region closest to most of the users in the space. However, as the distance between t...

  • Meeting Audio Stopping When Chat Message is Received

    Overview Users can encounter issues during a Sococo meeting where they can experience a loss of audio when receiving a chat message. This article provides information about the issue and the steps to ...