Overview Some of the uploaded videos may have black borders. If you want your video to be displayed without such borders, you need to upload it in a specific aspect ratio. Information To avoid having ...
Overview Encoding.com is used for all video encoding in Postwire. They support thousands of video codec combinations. To learn what these are, read the following section. Information Encoding.com su...
Overview You may encounter the following error after uploading a video file, and it is being encoded: There was an error with your video clip This article details possible causes for this error. Infor...
Overview This article provides a one-stop reference to the following contents: Logging in to the Support Portal Forgot Password Getting Support Search and Explore the Knowledgebase (FAQ) Submit a Tick...
Overview MacOS Catalina has a known issue with Chrome notifications not appearing for Mac OS Catalina users, and this issue impacts the browser version of Sococo. This article provides a workaround fo...
Overview Sococo has a Zoom integration, which allows you to integrate your Zoom account with Sococo. Using Zoom integration allows you to have your Zoom meetings from Sococo, link them to a room in a ...
Overview Sococo app might not load the login panel or a space map after login in some cases and only show an empty gray screen. The issue can affect both desktop and browser version of the app. Solut...
Overview Sococo's Zoom integration requires users to log in using their Zoom credentials. Some users may be unable to close the sign-in prompt due to a connection error when using a previous version...
Overview Users can define notification sounds for specific events. Despite configuring the sound notifications, you may find out that the notification sounds are not working as expected. If you are no...
Overview Sococo browser version only supports the Google Chrome browser that is installed on any modern operating system on desktop or laptop computers. Running Sococo from another web browser (Firefo...